Who we are
Decora A&C (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website https://decora-ac.com or interact with our services. By using our website, you consent to the practices described herein.
1. Information We Collect
We may collect the following types of data:
A. Personal Data
- Contact Information: Name, email, phone number, address (when you inquire about products, request samples, or register for our Academy).
- Project Details: Design preferences, project specifications, or architectural needs (shared voluntarily via forms or consultations).
- Account Data: Username, password (if you create an account on our e-commerce platform).
B. Automated Data
- Cookies & Tracking: We use cookies to enhance user experience (e.g., session cookies for login, analytics cookies to improve our site).
- IP Addresses & Browser Data: Collected for security, spam prevention, and geographic analytics.
C. Third-Party Data
- Embedded Content: Videos or images from platforms like YouTube may track interactions if you’re logged into those services.
- Payment Processors: For online transactions, payment details are handled by secure third parties (e.g., PayPal, Stripe) and not stored by us.
2. How We Use Your Data
We process your information to:
- Provide quotes, samples, or product information.
- Process orders and deliver sustainable finishes globally.
- Improve our website and tailor content to your interests.
- Comply with legal obligations (e.g., tax, customs).
- Send marketing communications (only with your consent; opt-out anytime).
3. Legal Basis for Processing
- Contractual Necessity: To fulfill orders or service requests.
- Legitimate Interest: For website security, fraud prevention, and business analytics.
- Consent: For newsletters or promotional emails (you may withdraw consent anytime).
4. Data Sharing & International Transfers
- Suppliers & Logistics Partners: Necessary for shipping products to your region (e.g., from Italy to Singapore).
- Service Providers: IT, payment processors, or marketing tools (under strict confidentiality agreements).
- Legal Compliance: Disclosed if required by law (e.g., customs, tax authorities).
Note: As a global company, data may be transferred outside the EU/EEA. We ensure protections via Standard Contractual Clauses (SCCs) or adequacy decisions.
5. Data Retention
- Orders & Contracts: Retained for 7 years (for tax/compliance).
- Marketing Data: Until you unsubscribe.
- Inactive Accounts: Deleted after 3 years of inactivity.
6. Your Rights
Under GDPR, CCPA, and other privacy laws, you may:
✅
Restrict or object to processing.
✅ Request data portability.
✅ Lodge complaints with your local data protection authority.
To exercise these rights, contact us at sales@decora-ac.com.
7. Security Measures
We implement:
- SSL Encryption: Secure data transmission.
- Access Controls: Limited to authorized personnel.
- Regular Audits: To prevent breaches.
8. Cookies Policy
We use:
- Essential Cookies: For site functionality (e.g., shopping cart).
- Analytics Cookies: Google Analytics (anonymized data).
- Marketing Cookies: Only with your consent.
Manage preferences via your browser settings or our cookie banner.
9. Children’s Privacy
Our services are not directed to minors under 16. We do not knowingly collect their data.
10. Changes to This Policy
Updates will be posted here with a revised “Last Updated” date.
11. Contact Us
For privacy-related inquiries:
📧 Email: sales@decora-ac.com
📞 Phone: +39 338 467 0096
📍 Address: Via Regina Elena 36, Lercara Friddi (PA), Sicily, Italy
Decora A&C – Sustainable Finishes, Transparent Practices.
Crafted in Italy, Trusted Worldwide. 🇮🇹
